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Article ID: 59735
Last modified date: Fri Dec 14 14:48 2007

EarthLink DSL and Home Phone Service - FAQ

Can other VoIP services be used alongside EarthLink DSL & Home Phone?
What is the Difference Between the Two Types of Call Forwarding?
When Switching to VoIP, Does my Telephone Number Get Listed in the Phone Book?
Is There an Option to Have my Number Listed or Unlisted?
Can I Accept Incoming Collect Calls?
Do incoming calls count against the 500 minutes allowed on the Basic bill plan?
Will EarthLink DSL and Home Phone Service work with fax machines, home security systems, and TiVo?
Will DSL & Home Phone Service work in the event of a power outage?
Do 911 emergency calls work with EarthLink DSL & Home Phone Service?
Can I Make 900# Calls?

Answers

Q: Can other VoIP services be used alongside EarthLink DSL and Home Phone?
A: Yes, traditional VoIP services that work through an Analog Telephone Adapter (ATA) will operate as normal. These services will transmit data over your DSL service and may be used to secure a second or third phone number.

Q:What is the Difference Between the Two Types of Call Forwarding?
A: Standard call forwarding allows forwarding of one telephone number to one other telephone number, either locally or long distance. Enhanced call forwarding is an additional-cost service that allows forwarding to up to five different phone numbers to assure the call will be answered. This feature is discussed in Knowledge Base article 28947.

Q: When Switching to VoIP, Does my Telephone Number Get Listed in the Phone Book?
A: Yes. At the time of signup, you will be given the following options: a) have the number listed or not (if it is new), or b) keep it listed (if the number is being ported from another provider).

Q: Is There an Option to Have my Number Listed or Unlisted?
A: This must be chosen at the time of signup. EarthLink does not have the ability to remove a listing that already exists.

Q: Can I Accept Incoming Collect Calls?
A: No. Our VoIP network does not include a billing mechanism for collect calls.

Q: Do incoming calls count against the 500 minutes allowed on the Basic bill plan?
A: No. Only outgoing calls made to a non-EarthLink telephone number will count against the 500 minute plan. Outgoing calls to EarthLink Support will not count toward your total either.

Q: Will fax machines, home security systems, and TiVo work over EarthLink DSL and Home Phone Service?
A: Yes. These analog devices that send data across the voice line should function just as they would over traditional service from the local telephone company.

Q: Will DSL and Home Phone Service work in the event of a power outage?
A: The Voice portion of your service will continue to work without local power. Telephones are powered by our equipment at the telco's central office, similar to traditional phone service. The DSL portion of this service requires local power to equipment and will not function in a power outage.

Q: Do 911 emergency calls work with EarthLink DSL & Home Phone Service?
A: Yes. EarthLink passes on your registered home address to 911 operators just as the local phone company does.

Q: Can I Make 900# Calls?
A: No. Our VoIP network does not include a billing mechanism for 900 calls.

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