Support Center

Main Menu

Enter the phone number where you are connecting to the internet.

Knowledge Base

New Search

Hide Graphics

How to Access the Diagnostics Page,DSL Statistics Page, and Logs in the Unified Hardware Platform (UHP) DSL Modem.

How to Get to the Statistics

The diagnostics page will appear.

Note: Click on any INFO link in the image below to access more information on each test.

How to Get to the Logs

To see the logs, click on the button labeled View Log File near the bottom of the Diagnostics page.

How to Get to the Diagnostics Page

To get to the DSL statistics page, click on the button labeled DSL near the bottom of the main Diagnostics page.

Was this article helpful to you?
Yes No
If any information was unclear, or the information you were seeking was not provided, please let us know! Your feedback will help us improve this service.

NOTE: Comments entered here will NOT receive a personal email response. If you need an EarthLink representative to respond to your issue, please click here to initiate a Chat session.