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Cable Contact Information
  • Article ID: 31019
  • Last modified date: Wed Oct 31 12:36 2007

This article contains the contact numbers and hours of operation for our Cable vendors and their divisions.

Cable Contacts

Time Warner
Bright House Networks
Comcast

Note: These contact numbers are for customer use.

Time Warner Contact List

Division
Subdivision
Installation Contact
Billing Contact
Tier I Connection Support
   
Phone
Phone
Phone
Hours of Operation
Albany, NY Albany, NY 866.321.2225 866.321.2225 with Albany Region
518.869.5500 outside Albany Region		 518.869.5500 24/7
Central Texas Austin, TX (866) 618-1259
(Scheduling Only)		 888.634.8480 888.739.9298 24/7
Central Texas Waco, TX (866) 618-1259
(Scheduling Only)		 254.776.1141 254.761.3744 24/7
Binghamton, NY Binghamton, NY (866) 618-1259
(Scheduling Only)		 607.798.8001 607.770.7061 10 am-11 pm Mon
8 am-10 pm Tue-Thur
8 am- 6 pm Sat
8 am-11 pm Sun
Charlotte, NC Charlotte, NC (866) 618-1259
(Scheduling Only)		 704.943.7073 704.943.7074 8:30am-8:00pm 7 days
Cincinnati, OH Cincinnati, OH (866) 618-1259
(Scheduling Only)		 513.469.1112 513.469.1145 24/7
Columbia (South Carolina) Columbia, SC (866) 618-1259
(Scheduling Only)		 803.744.5646 803.744.5646 M-F: 8am - 8pm
Sat: 9am - 8pm
Sun: 11am - 8pm
Columbus, OH Columbus, OH (866) 618-1259
(Scheduling Only)		 877.317.7766 877.317.7766 24/7
Desert Cities, CA Desert Cities, CA (866) 618-1259
(Scheduling Only)		 858.695.3220 858.695.3220 24/7
El Paso (Southwest) El Paso (SW) (866) 618-1259
(Scheduling Only)		 915.772.4422 915.772.4422 8am - 10pm MST M-F
 9am-6pm MST Sat-Sun
Green Bay, WI Appleton, WI
(866) 618-1259
(Scheduling Only)
920.738.3160 920.738.3160 7 am-9 pm Mon-Fri
8 am-5 pm Sat
10 am- 5 pm Sun
Green Bay, WI Oshkosh, WI 920.233.2700 920.233.2700 7 am-9 pm Mon-Fri
8 am-5 pm Sat
10 am- 5 pm Sun
Green Bay, WI Green Bay, WI 920.496.2040 920.496.2040 7 am-9 pm Mon-Fri
8 am-5 pm Sat
10 am- 5 pm Sun
Green Bay, WI Marinette, WI 715.735.6667 715.735.6667 7 am-9 pm Mon-Fri
8 am-5 pm Sat
10 am- 5 pm Sun
Green Bay, WI Rural Areas 800.236.1704 800.236.1704 7 am-9 pm Mon-Fri
8 am-5 pm Sat
10 am- 5 pm Sun
Hawaii Hawaii
808.643.2337
808.643.2337
808.625.8200
24/7
Hawaii Hawaii 808.643.2337  808.643.2100 808.643.2100  24/7
Kansas City, MO Kansas, MO (866) 618-1259
(Scheduling Only)		 816.743.2441 816.743.2441 24/7
Lincoln, NE Lincoln, NE 402.421.0300 402.421.0300 402.421.0300 8am - 10pm M-F
8am - 6pm Sat
Los Angeles, CA Los Angeles, CA (866) 618-1259
(Scheduling Only)		 714.903.4000 714.903.4000 24/7 
Milwaukee, WI Milwaukee, WI (866) 618-1259
(Scheduling Only)		 800.627.2288 1-800-420-9518  24/7
New York New York City 212 or 718.358.0900 212 539-6811 212 539-6811 24/7
New York Hudson Valley (Liberty) 845 692-7937  845 692-7937 845 692-7937  24/7
New York New Jersey 201.886.0900 201 592-4381 201 592-4381 24/7
New York Staten Island 718-556-4972 718 556-4972 718-556-4972 24/7
North Texas Dallas (866) 618-1259
(Scheduling Only)		 (972) 742-5892 (972) 742-5892 8am – 9pm Mon – Fri
8am – 8pm Sat – Sun
Northeast Ohio Northeast Ohio (866) 618-1259
(Scheduling Only)		 877-772-2253 (877) 772-2253 24/7
Portland, ME Portland, ME (866) 618-1259
(Scheduling Only)		 800.833.2253 800.833.2253 8am-9pm M-Th
9am-9pm F
 8am-6pm Sat-Sun
Raleigh, NC Raleigh, NC (866) 618-1259
(Scheduling Only)		 919-595-4892 919-595-4892  24/7
Rochester, NY Rochester, NY (866) 618-1259
(Scheduling Only)		 866.542.4025 866.542.4025 24/7
San Antonio, TX San Antonio, TX (866) 618-1259
(Scheduling Only)		 210.244.0501 210.258.3000  7am-10pm CST M-Sun
San Diego, CA San Diego, CA (866) 618-1259
(Scheduling Only)		 858.695.3220 858.695.3220 24/7
Syracuse, NY Syracuse, NY (866) 618-1259
(Scheduling Only)		 877.889.3278 877.889.3278 7 am - 10 pm 7 days
Wilmington, NC Wilmington, NC
(866) 618-1259
(Scheduling Only)
910.762.2337 910.353.3500 8am-9pm M-F, 8:30am-5:30pm Sat, Closed Sunday
Wilmington, NC Newport, NC 252.223.5011 910.353-3500 24/7
Wilmington, NC Jacksonville, NC 910.353.3500 910.353-3500 24/7
Wilmington, NC Elizabeth, NC 910.862.2006 910.353-3500 8am-5pm Mon-Thurs, 8am-6pm Fri
Wilmington, NC Whiteville, NC 910.642.7171 910.353.3500 8am-5pm Mon-Thurs, 8am-6pm Fri
Bright House Networks Contact List

Division
Subdivision
Installation Contact
Billing Contact
Tier 1 Connection Support
   
Phone
Phone
Sync Contact Phone
Hours of Operation
Bakersfield, CA Bakersfield 661.323.4892 661.323.4892 661.323.4892 8 am-8 pm Mon-Fri
8 am-5 pm Sat
Closed Sun
Birmingham, AL Birmingham 205.595.3278 205.595.3278 205.595.3278 M-F 7am-6pm CT
Sat 8am-5pm CT
Sun 12pm-5pm
Detroit, MI Detroit 734.422.3200 734.422.3200 734.422.3200 8:30 - 7pm M-Th ET
8:30 - 6 pm Fri
9am - 2 pm Sat
Closed Sunday
Indianapolis, IN Indianapolis, IN 317.972.9700 317.972.9700 317.972.9700 7:30 am-9 pm Mon-Fri
9 am-9 pm Sat
12 pm - 8:30 pm Sun
Central Florida Orlando/Central Fla 877.892.3278 877.892.3278 407.215.5755 8am-12am EST Mon-Sat
12pm-9pm EST Sun
Tampa Bay, FL Hillsborough  813-316-2626  813-316-2626  813-316-2626
Monday-Friday 8 a.m. to 9 p.m.ET
Saturdays 9 a.m. to 3 p.m. ET
Tampa Bay, FL Pinellas  727-324-1009 727-324-1009 727-324-1009
Tampa Bay, FL Manatee 941-345-1019 941-345-1019 941-345-1019
Tampa Bay, FL Polk  863-327-1009 863-327-1009 863-327-1009
Tampa Bay, FL East Pasco  813-377-0000  813-377-0000  813-377-0000
Tampa Bay, FL West Pasco  727-326-1022  727-326-1022  727-326-1022
Tampa Bay, FL Dade City 813-788-7634 813-788-7634 813-788-7634
Tampa Bay, FL Citrus  352-527-2191  352-527-2191  352-527-2191
Tampa Bay, FL Hernando 352-848-2563 352-848-2563 352-848-2563
Comcast Contact List

Cable Vendor
Subdivision
Installation Contact
Billing Contact
Sync Contact
Comcast N/A 888-345-5506  866-408-8305  866-408-8305  24/7 365
Charter California - Los Angeles N/A 888.852.2235 888.852.2235
Charter Connecticut N/A 800.827.8288  800.827.8288 
Charter Missouri - St Louis N/A 800.211.4450 800.211.4450  

Note: The following cities have been transitioned from Time Warner to Comcast:

  • Jackson/Monroe, MS
  • Memphis, TN
  • Shreveport, LA
  • Minneapolis, MN
Installation Scheduling

For all questions about installation scheduling please call: 1-888-847-4708.


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