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When you connect to the internet with Windows 95/98 you are using a complex set of Windows components that was built into the operating system in order to make it easier for people to access the internet. The components that are collectively known as "Communications" includes Dial-Up Networking, TCP/IP and any of the files that these two components need to function correctly. Occasionally, these files are corrupted by third party programs, but in most cases the corruption occurs for no apparent reason. Fortunately, most problems can be resolved by uninstalling and reinstalling Dial-Up Networking and the TCP/IP protocol.

Most browsing problems can be resolved by uninstalling and reinstalling Dial-Up Networking and the TCP/IP protocol in the Network section of the Control Panel.

1. Click the Start button, click Settings, and choose Control Panel.
   
2. Double-click the Network icon.
   
3. Select TCP/IP in the list.

   Note: If there is more than one TCP/IP listed then choose TCP/IP -> Dial-Up Adapter.

4. Click the Remove button.
   
5. Click the OK button.

   Note: If prompted, insert the Windows 95/98 CD-ROM or point to the location of the cabinet files.

6. Click the No button if prompted to restart the computer.
   
7. Go to the Control Panel window.
8. Double-click the Add/Remove Programs icon.
   
9. Click on the Windows Setup tab.
   
10. Uncheck the box next to Communications.
11. Click the Apply button.
12. Check the box next to Communications.
13. Click the OK button.
    

    Note: If prompted, insert the Windows 95/98 CD-ROM or point to the location of the cabinet files.

14. Click the No button if you are prompted to restart the computer.
15. Go to the Control Panel window.
16. Double-click the Network icon.

    Note: If "TCP/IP" or "TCP/IP -> Dial-Up Adapter" is listed then don't proceed any further. Reboot the computer and try browsing again.

17. Click the Add button.
18. Select Protocol in the list.
    
19. Click the Add button.
20. Select Microsoft in the Manufacturers list.
21. Select TCP/IP in the Network Protocols list.
22. Click the OK button.
    
23. Click the OK button.

    Note: If prompted, insert the Windows 95/98 CD-ROM or point to the location of the cabinet files.

24. Click the Yes button when prompted to restart the computer. After your computer restarts, try browsing again to see if the problem has been resolved.